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Product Support Engineer

Skopje, North Macedonia
Verint is the customer engagement company. That means they help organizations simplify and modernize customer engagement through their market-leading cloud and hybrid solutions.  In fact, Verint has one of the broadest portfolios of customer engagement solutions available today. They leverage the latest in artificial intelligence and advanced analytics technology to help clients unlock the potential of automation and intelligence to drive real business impact across their organization.
 Agencija MojPosao.ba -  Kolektiv ltd. is currently looking for a new team member for Verint Systems DOOEL at the position:

Product Support Engineer
Job description:
  • Part of a team resolving technical challenges and finding resolutions
  • Develop key skills and knowledge of Verint applications.
  • Develop and in depth understanding of the target market.
  • Manage customer expectations.
  • Deploy of client-based software and configuration of network hardware elements.
  • Deployment and maintenance of network monitoring, analysis and reporting tools.
  • Deliver a high level of customer satisfaction through prompt, professional and knowledgeable assistance.
  • Implement features either individually or as part of a wider team.
  • Maintain an awareness of company and departmental objectives and goals.
  • Maintain an awareness and knowledge of working practices and processes.
  • Participate in Out of Hours support as directed and required and to undertake On Call duties if required.
  • Pro-actively share knowledge by proper documentation and pro-active sharing.
  • A relevant qualification in computing or engineering or IT related discipline is an advantage.
  • Experience in a Tier 3 Product Support role.
  • Windows Server OS knowledge.
  • Basic Linux/Unix OS knowledge.
  • Networking background, Working knowledge of LAN’s and WAN’s.
  • Experience using database technologies e.g. Microsoft SQL, ODBC etc.
  • Preferred: Understanding of Inbound and Outbound Call Centre environments and Financial Trading environments.
  • Experienced backend server development knowledge.
  • Experienced Java capability, specifically in server side development in real-time environments.
  • Familiar with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG (will be a significant plus)
  • Preferred: Knowledge of RESTful Web Services, XML, XML Parsers.
  • Experience in fault-tolerant or highly-available, distributed systems.
  • Experience in real-time programming (primarily on Windows server platforms).
  • Familiarity with standard concepts, practices, and procedures within software design and development.
  • Experience in Object Oriented analysis and design.
  • General understanding and proven real-world design experience with operating system fundamentals (multi-processing, multi-threading, inter-process communication, disk I/O, network I/O, memory allocation, etc.).
  • Detail oriented and highly organized with the ability to manage multiple priorities and parallel projects.
Qualifications & personal attributes
  • Excellent written and oral communication skills.
  • Advanced English language knowledge is required.
  • Work collaboratively in a team environment.
  • Strong organizational, analytical, and time management skills.
  • Self-motivated with a strong desire and drive to succeed.
  • Ability to work OOH and Weekends (Scheduled in Advance).
  • Flexible; able to respond to requests/requirements at short notice with little lead time.
  • Will need to be part of a standby / on call rota.
In case you are interested in this position and fulfil above-mentioned requirement please fill in the FORM

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