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Dutch-speaking Supervisor/Trainer (m/f/d) – 100% Remote / Home Office
Freelance, - · Customer ServiceWe are looking for a service-driven professional with excellent Dutch language skills who enjoys guiding others and ensuring top-quality customer support. In this role, you will not only handle customer inquiries yourself but also train, coach, and supervise a team of customer service agents, ensuring smooth processes and client satisfaction.
This is a freelance, fully remote position with flexibility, professional growth, and the opportunity to be part of an international expert community.
The Role:
Interested? Apply now and join our team!
We will then invite you to a video or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our freelancer community after the initial onboarding.
About us:
Get insights into our daily work on Facebook & Instagram.
This is a freelance, fully remote position with flexibility, professional growth, and the opportunity to be part of an international expert community.
The Role:
- Provide excellent customer service in Dutch (C1 level), supported by English (B1/B2)
- Supervise and guide customer service agents, acting as a trainer and mentor
- Support onboarding and knowledge transfer within the team
- Monitor quality and ensure compliance with client standards
- Experience in Customer Service industry as supervisor/ trainer
- Open and communicative empathetic person with people management skills
- Language skills are must and technical skills in order to be able to work with different systems
- Service-oriented, friendly, and helpful communication style
- Excellent Dutch (C1 level) and good English skills in written and spoken form
- Willingness to work with several systems at the same time
- Affinity for technology and online tools
- Motivation to continuously learn new things
- You are already self-employed or willing to become self-employed
- You have at least 20 hours available per week
- You have a dedicated workspace where you can work undisturbed
- You have a stable internet connection (minimum 16,000 DSL) with LAN cable (no WiFi)
- You have a computer/laptop with at least Windows 10
- Optional: a dual-screen setup (or willingness to add one)
- You own a USB headset
Interested? Apply now and join our team!
We will then invite you to a video or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our freelancer community after the initial onboarding.
About us:
Get insights into our daily work on Facebook & Instagram.