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Associate Systems Engineer

Macedonia, Macedonia
Agencija Posao.ba - Kolektiv ltd. is currently looking for a new team member for Verint Systems DOOEL at the position: Associate Systems Engineer

Verint is the customer engagement company. That means they help organizations simplify and modernize customer engagement through their market-leading cloud and hybrid solutions. In fact, Verint has one of the broadest portfolios of customer engagement solutions available today. They leverage the latest in artificial intelligence and advanced analytics technology to help clients unlock the potential of automation and intelligence to drive real business impact across their organization.
                                      Associate Systems Engineer

Job description:
  • Implementation of solutions provided by Verint on the user's website, partner Cloud or Verint Cloud solution
  • Providing of technical solution services for customers such as: call recording, quality monitoring, workforce management, speech analytics, text analytics and customer feedback
  • Installation of the Verint product package
  • Configuration of specific integration and MI reporting to meet the business needs of the user
  • Collaboration with the project team of managers, application consultants and design architects to deliver projects to clients as defined in the Statement of Work (SOW)
  • Participation in the technical planning of projects
  • Clear reporting and documentation of the final technical solution to be submitted to the support organization
  • Install and configure the Verint product suite in accordance with the requirements specified in the project documentation
  • Ensure accuracy and consistency while updating current Verint operating standards
  • Work in cooperation with the Project Manager to define a plan to achieve this state
  • Work closely with Services and Support to ensure smooth project delivery and transition to support
  • Ensure complete project handover documentation (HoTs) to increase support effectiveness
  • Participate in ongoing training and development to ensure skills are up to date
  • Communicate relevant issues to management, support, product house and other project team members.
  • Providing regular and accurate updates to the project manager and team leader as part of weekly team calls
  • Maintain awareness and meeting of company and department goals and objectives

  • Degree level education in relevant discipline or equivalent work experience
  • Hands on real-life experience with Microsoft Windows and SQL technology
  • Experience of working within customer technical support or within a previous customer facing role
  • Experience with deploying and configuring software systems into Customer environments
  • Ability to liaise with both internal stakeholders and the customer at a project level, clearly articulating technical concepts, project status and technical tasks
  • Demonstratable ability to be able to follow process, introduce new working methods to a team to improve effectiveness and remain flexible in achieving objectives
  • Ability to work in a fast-paced, changing, revenue focused environment
  • Technical experience in software delivery environments, both on-premises and Cloud
  • Knowledge of enterprise software applications
  • Experience of deploying software solutions into Microsoft Windows and SQL environments
  • Knowledge of industry specific security standards and how to apply them to a customer’s environment
  • Knowledge of Cloud computing
  • Be able to work 40 hours per week from Monday to Friday (flexible schedule)
  • Fluent English language knowledge skills (written and spoken)

In case you are interested in this position and fulfil above-mentioned requirement please fill in the FORM
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