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Software Implementation Trainer

Skoplje, Macedonia
Agencija MojPosao.ba - Kolektiv ltd. is currently looking for a new team member for Verint Systems DOOEL at the position:

Verint is the customer engagement company. That means they help organizations simplify and modernize customer engagement through their market-leading cloud and hybrid solutions.  In fact, Verint has one of the broadest portfolios of customer engagement solutions available today. They leverage the latest in artificial intelligence and advanced analytics technology to help clients unlock the potential of automation and intelligence to drive real business impact across their organization.

                                          Software Implementation Trainer
                                                             1 executive


Role Purpose

The Software Implementation Trainer will be responsible for working with the Software Implementation team to guide unified implementation efforts internally and educate customers on use of the Verint WFMPro system and its related offerings. 

This position involves using a variety of online meeting platforms, Verint’s WFMPro software and its related offerings, Verint’s ticketing systems, and SFDC (Salesforce.com) to ensure all customer activity is noted, all projects are updated including recent communications and meetings, and all customer needs are communicated and/or otherwise routed to the appropriate responsible cross-functional teams.     

  • Perform the training elements of WFMPro software implementation projects
  • Use our project management application and Salesforce.com and make sure our activity history is up to date with all customers facing email communication, including log meetings & phone calls.
  • Prepare approaches and presentations for all customer meetings in advance
  • Attend internal knowledge transfer meetings with sales, customer success, and implementation teams, sharing customer intelligence and engagement insight
  • Escalate any projects that didn’t make progress each week to Project Manager = Risk Management process.
  • Make sure all meetings are recorded and posted in appropriate locations.
  • Aid in the development of additional training materials, as needed
  • Consult with support on questions and cases pertaining to implementation decisions

  • Must possess excellent customer communication, customer training, and interpersonal skills
  • Demonstrated history as a trainer and/or educator, preferably of cloud-based software applications
  • Demonstrated problem solving skills
  • Ability to effectively work with tight schedules and fast paced environment to minimize a problem
  • Being able to perform both independently and as part of a team
  • Very good command of English language (spoken and written)
  • Must be skilled with all MS Office applications
  • Salesforce.com CRM experience is a plus

In case you are interested in this position and fulfill above-mentioned requirement please fill in the FORM


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